Cannot access EODATA on CREODIAS

If you have problems with access to EODATA, try to do the following:

Install arping and net-tools

in CentOS:

sudo yum install arping net-tools

in Ubuntu:

sudo apt install arping net-tools

Check the name of the interface connected to the eodata network:

ifconfig

Based on the response, find the number of the interface of 10.111.x.x (eth<number> or ens<number>).

After that run the following commands:

in CentOS:

sudo arping -U -c 2 -I eth<number> $(ip -4 a show dev eth1 | sed -n 's/.*inet \([0-9\.]\+\).*/\1/p')

in Ubuntu:

sudo arping -U -c 2 -I ens<number> $(ip -4 a show dev ens4 | sed -n 's/.*inet \([0-9\.]\+\).*/\1/p')

Next, ping data.cloudferro.com again. If you receive answers, remount the resource:

sudo umount -lf /eodata

sudo mount /eodata

In the instances created after March 14, 2020, the /eodata folder is mounted automatically after adding the “eodata” network to your VM.

The /eodata mount runs as a service and can be restarted by executing the command:

sudo systemctl restart eodata.mount

and status can be checked by executing:

sudo systemctl status eodata.mount

In the instances created before March 14, 2020, /eodata is mounted using the /etc/fstab file and can be remounted by executing commands below:

sudo umount -lf /eodata
sudo mount /eodata

Run CMD (Command Prompt) with administrator privileges.

Open START menu and type CMD. Right click on the top result and select Run as Administrator.

Type:

route add 10.97.0.0/16 10.11.0.1

and confirm by pressing Enter.

Then run script “mount_eodata” from desktop.